News
[Important] Request regarding mandatory CPSC regulations (electronic filing of safety certification data) for shipments to the United States
Thank you for using Tenso JAPAN.
Effective July 8, 2026, the electronic filing (eFiling) of product safety certification data—as mandated by the U.S. Consumer Product Safety Commission (CPSC)—will become fully compulsory for shipments to the United States.
For details regarding CPSC regulations, please check here:
Regulations, Mandatory Standards and Bans
Consequently, if you are shipping "CPSC-regulated products"—such as toys, children's clothing, or baby products—to the United States, you must prepare the necessary certification information yourself in advance.
Shipments with missing or incomplete data may face customs delays or seizure in the U.S., be returned to Japan, or be refused acceptance by the delivery carrier; therefore, please be sure to review the information below.
■ Overview and Start Date
Effective Date: Applies to shipments clearing U.S. customs on or after July 8, 2026
Details: When importing regulated products into the U.S., it is mandatory to electronically file (eFile) data regarding the Certificate of Conformity (CPC or GCC) in advance of customs clearance.
■ Products Subject to CPSC Regulations (Examples)
Key examples include the following:
Please note that this list is not exhaustive.
For further details, please refer to the list of regulations on the official CPSC website.
English website: https://www.cpsc.gov/Regulations-Laws--Standards/Regulations-Mandatory-Standards-Bans
| Product Category | Details |
|---|---|
| Children's Products | Toys and games, cribs, bassinets, strollers, playsets, children's clothing and sleepwear, child safety seats, baby carriers, high chairs, etc. |
| Household Goods and Furniture | Furniture (e.g., sofas, mattresses, dressers, bunk beds), rugs, carpets, window coverings, portable fuel containers, candles, etc. |
| Home Appliances and Electronics | Power adapters and chargers, portable lighting products, small appliances, battery-operated consumer devices, etc. |
| Home Repair and Recreational Products | Ladders and step stools, sports and recreational equipment, outdoor grills and related consumer products, etc. |
| Textiles and Apparel Regulated by CPSC Rules | Flammable fabrics, materials for upholstered furniture, etc. |
■ Requests and Important Notes for Customers
Compliance Verification and Document Preparation
It is the customer's (consignee/purchaser's) responsibility to determine whether the items to be shipped fall under CPSC regulations and to prepare or obtain the necessary documentation (such as CPC/GCC). Please verify this information with the manufacturer or the seller in advance.
Restrictions Based on Shipping Method
Presentation or submission of this certification information (e.g., data in English) is mandatory at the time of shipment. We cannot accept shipments destined for the United States for items where such certification information is not provided.
Disclaimer
We cannot be held liable for any issues—such as confiscation or return by U.S. Customs, or delivery delays—resulting from insufficient or incomplete documentation. Please note that the customer is responsible for any costs incurred in such cases, including round-trip shipping fees and handling charges.
When forwarding packages containing applicable items to the United States, we kindly ask that you verify the shipping carrier's policies and ensure all necessary documentation is prepared before proceeding with the shipment (and payment).
We apologize for the inconvenience and appreciate your understanding and cooperation in ensuring smooth customs clearance and reliable delivery.
Thank you for your continued patronage of Tenso JAPAN.
[Apology] Regarding delays in receiving and consolidating packages
Currently, we are experiencing a rapid increase in the volume of shipments, far exceeding our normal processing capacity.
This may cause delays of several days in updating your My Page with confirmation of receipt and package consolidation. We sincerely apologize for any inconvenience and trouble this may cause.
We are urgently implementing measures such as increasing staff and allowing employees to work overtime.
We ask for your patience while we work to resolve this issue.
◼Impact of the Middle East Situation on International Shipping (Update from Japan Post)
Japan Post has provided an update on the delivery status to the affected areas.
Due to loading restrictions caused by the situation in the Middle East and congestion on routes to Europe and Africa, there are currently significant delays in the delivery of mail and cargo to the affected areas. We ask for your understanding.
[See Japan Post's official announcement 4] March 9, 2026 (https://www.post.japanpost.jp/int/information/2026/0309_01.html)
We apologize for any inconvenience this may cause and appreciate your understanding.
If you have any questions, please feel free to contact us using the [Inquiry Form].
◼Notice regarding the situation in the Middle East and suspension of international mail and private courier (international parcel delivery) parcel acceptance
[Important] Impact of the Deteriorating Situation in the Middle East on International Shipping (As of March 2026)
Thank you for using Tenso JAPAN.
Currently, the worsening situation in the Middle East (including airspace and sea closures) is severely impacting international mail and courier deliveries. The main impacts are as follows:
■ Japan Post (International Mail)
Suspension and significant delays in some regions
Countries where shipments are suspended: United Arab Emirates (UAE), Israel, Egypt, Oman, Qatar, Kuwait, Saudi Arabia, Turkey, Bahrain, Jordan
Impact: Packages that have already been shipped may be returned to Japan. Additionally, even for destinations outside the Middle East (Europe, Africa, etc.), significant delays are occurring due to detour routes.
[Check Japan Post's Official Notice 1] March 2, 2026 (https://www.post.japanpost.jp/int/information/2026/0302_01.html)
[Check Japan Post's Official Notice 2] March 4, 2026 (https://www.post.japanpost.jp/int/information/2026/0304_01.html)
[Check Japan Post's Official Notice 3] March 4, 2026 (https://www.post.japanpost.jp/int/information/2026/0304_02.html)
[Check Japan Post's Official Notice 4] March 9, 2026 (https://www.post.japanpost.jp/int/information/2026/0309_01.html)
■ FedEx ・DHL
Service Restrictions and Additional Charges
Collection and Delivery Suspension: Some areas, including Iraq and Bahrain.
Delays and Costs: Due to flight cancellations and rerouting across the Middle East, delivery delays may occur, and surge charges may apply.
We apologize for any inconvenience this may cause, and appreciate your understanding.
If you have any questions, please feel free to contact us using our contact form.
◼Notice of Terms and Conditions Update
We have updated our Terms of Service. Please review the details on the Terms and Conditions page.
◼Regarding mail handling in Asian countries/regions during Chinese New Year
◼Regarding warehouse operations over the New Year period
Our warehouse will temporarily cease operations during the following period.
From Dec 30, 2025 (Tue) to Jan 4, 2026 (Sun) [Japan time]
We apologies for any inconvenience caused, and look forward to continuing to serve you for the rest of 2025 and into 2026.
◼Notice of fee revision
Thank you for using Tenso JAPAN.
We have decided to revise our system usage fee, consolidation application fee, and consolidation handling fee. We are making every effort to absorb rising costs, including labor costs.
However, with the recent rapid rise in inflation, the following expenses and costs cannot be fully absorbed by corporate efforts alone, creating a very difficult situation.
- Labor costs (minimum wage, social welfare expenses, etc.)
- Utility costs (electricity, gas, fuel, etc.)
- Packaging material costs (cardboard boxes, tape, cushioning, etc.)
- Communication costs, data center costs
- Warehouse rent
In light of this, we have decided to revise the following fees while striving to maintain and improve quality.
■ System Usage Fee
Revision Date: New fees will apply for deliveries arriving at our warehouse on Monday, October 20, 2025 JST
Currently ¥100 → Revised to ¥150
■ Combining Service Application Fee, Combining Handling Fee
New fees will apply for requests made from Monday, October 20, 2025 JST
■ Combining Service Application Fees
Combining Service Application Fee (Standard): Currently ¥150 → Revised to ¥200
Combining Service Application Fee (Simple): Currently ¥100 → Revised to ¥150
■ Combining Handling Fees
Combining Handling Fee (Standard): Currently ¥150 → Revised to ¥200
Combining Handling Fee (Simple): Currently ¥100 → Revised to ¥150
* There will be no change to the forwarding fee.
We will continue to make corporate efforts to ensure prompt delivery and provide a service that satisfies our customers.We appreciate your understanding.
[Important] Information on FedEx shipping to the US
Currently, due to the opaque and unclear US customs system and regulations put in place by the US Administration, Japan Post has suspended international mail (EMS, international parcel post).
Tenso JAPAN is now accepting shipments to the US via FedEx.
Due to the suspension of the de minimis tax exemption system, which was previously available for imports of goods under $800 to the US, we will accept shipments on a DDP (Delivered Duty Paid) basis.
When shipping via FedEx, a flat 20% of the invoice amount (15% tariffs fee + 5% shipping company fee) will be charged along with the shipping fee.
Invoice amounts must be entered by the customer. Please note it is illegal to undervalue the product amounts. If the amount is obviously undervalued, we will update it to the correct amount.
Please note that FedEx cannot ship food, health foods, beverages, supplements, skin care products, makeup, hair and body care products, hygiene products, etc.
Please kindly wait until international mail resumes.
If you would like to ship via FedEx, please contact customer support. We will provide you with a shipping quote.
Thank you very much for your cooperation.
[Important Notice] Temporary suspension of Japan Post deliveries to the United States
Thank you for using Tenso JAPAN.
Japan Post has announced that it will temporarily suspend the acceptance of some mail bound for the United States, effective Wednesday, August 27, 2025.
https://www.post.japanpost.jp/int/information/2025/0825_01.html
Due to unclear regulations from U.S. customs and other authorities, we cannot guarantee delivery.
If you wish to ship to the United States, please contact our customer support regarding shipping by private courier.
In addition, starting Tuesday, August 26, 2025, Tenso JAPAN will temporarily suspend the acceptance of some international mail (EMS, international parcels, and small packages) bound for the United States via Japan Post.
If you have any questions, please contact customer support.
We apologize for any inconvenience this may cause and appreciate your understanding.