News
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼Regarding temporary suspension of some international mail acceptance
◼ Regarding Coronavirus Handling Fee
Due to spread of Covid-19, there’s an increase of cost management for protecting our essential worker (especially warehouse’s staff) as well as maintenance cost such as staff maintenance cost. While we’ve attempted to reduce our operating cost and increasing efficiency of our staff, we’ve already reached the limit of said effort. Thus, starting from 2021, Aug, 5th, in order for us to maintain the efficiency of our staff, we, Tenso JAPAN regrettably introduces Coronavirus Handling Fee. We appreciate your understanding & cooperation for this matter.
Coronavirus Handling Fee:
JPY 150 per shipping package
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼ Notification regarding international shipping fee change due to extra additional fee for Japan Post EMS (starting from June, 1st 2021).
For the time being, Japan Post has introduced extra additional international shipping fee for EMS for some shipping destinations.
This is due to spread of Covid-19 reduces the amount of air transportation volume which makes the transportation cost suddenly increasing.
*Japan Post's notification (go to Japan Post's page)
Due to this extra addition fee, Tenso JAPAN also has to charge EMS's extra additional fee together with EMS' shipping fee.
*After change shows EMS' price after extra additional fee is added.
(click here for shipping fee)
Extra additional fee is applicable for Zone 2
・Oceania
・North & Central America
・Middle east
・Europe
Please note that the shipping fee will change depending on when you will made your shipping fee payment.
We will deliver your package with before or after price change depending on the following schedule, please make sure to confirm beforehand
・If the shipping fee payment is completed before 2021 May, 31st (Monday) 9:00 AM (JST)
Before change EMS fee (without extra additional fee) will be applied. (Excluding countries where EMS parcel acceptance is suspended as of 2021 May, 31st Japan time)
・If the shipping fee payment is completed after 2021 May, 31st (Monday) 9:00 AM (JST)
After change EMS fee(with extra additional fee) will be applied.
Precaution
While in general, the package that’s arrived at our warehouse will be registered at the same day the package arrived at our warehouse, it’s possible that we can’t register your package at that day due to cases such as too many packages arrived at that day, lack or insufficient information, etc.
Please make sure to buy your items with considerable time margin.
We appreciate your kind understanding.
Tenso JAPAN
◼Regarding temporary suspension of surface mail parcel acceptance for Canada.
◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories
◼ International mail delivery service availability chart (frequently updated)
Due to the spread of Covid-19, acceptance for international mail is temporarily suspended.Please make sure to check service's availability before using.
International e-Packet is applied under Letter post- Air
All of International e-Packet light is not accepted due to applied under Letter post- SAL
International mail service availability chart
International mail service availability chart PDF
