News

◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.06.30)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.06.10)


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2022.05.31)


◼Notification regarding fee changes & additional extra fee for EMS & International parcel mail from June, 1st

Thank you very much for always using Tenso JAPAN.

Starting from June 1st, 2022, Japan Post’ EMS & International fee has been changed (refer below link for details). 
https://www.post.japanpost.jp/int/2022fee_change/index_en.html

In response of this change, Tenso JAPAN will also change EMS & International parcel mail’s shipping fee as well as additional extra fee for applicable areas.


【Details regarding changes】 
Additional extra fee will be added for EMS & Airmail for Zone 3 as well as Zone 4

・Zone 3 (Oceania・Canada・Mexico・Middle East・Europe)

・Zone 4 (United States of America (including overseas territories such as Guam)

Please refer below for details regarding additional extra fees

https://www.post.japanpost.jp/int/2022fee_change/extra_charge.pdf 
 
Due to this change, please keep in mind that the amount of charged shipping fee will change depending on the payment timing.

Please understand that we will charge you with the pre or post change shipping fee according to time date below

・In case your payment has been completed before 9:00 AM (JST) on May 31st, 2022, we will apply pre change shipping fee & additional extra fee for EMS & Airmail (excluding countries where EMS is suspended as of May 31st, 2022)

・In case your payment has been completed after 9:00 AM (JST) on May 31st, 2022, we will apply post change shipping fee & additional extra fee for EMS & Airmail (excluding countries where EMS is suspended as of May 31st, 2022)


Caution

While normally we’ll register the package to your account at the same day when the package arrived, please understand that we may unable to register your package at the same day in case that there’s a flood of package as well as no or lack of identification on your package. Please keep in mind on time date margin when you’re making your purchase.

We kindly appreciate your understanding.


Tenso JAPAN   


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