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◼연말연시 창고 업무에 대해서


아래 기간은 창고 업무를 휴업하겠습니다.

일본 시간 2023년 12월 30일 (토) ~ 2024년 1월 3일 (수)불편함을 끼쳐 드려 죄송합니다만 이해해 주시기 바랍니다.


◼묶음배송 서비스 타입 추가의 알림

공지사항
2023.11.13 묶음배송 서비스 타입 추가의 알림

묶음배송 서비스로 지금의 방법보다 빠르고 싼 방법을 추가했습니다. (아래 ①)
앞으로 고객의 요구에 맞게 두가지 방법 중에서 선택할수 있습니다.

①간이(Simple)【빠르고, 싸다】
받은 짐의 상태 그대로 큰 상자에 포장해 통합합니다.
묶음배송 신청료 100엔, 묶음배송 수수료 100엔
※지금, 시험 캔페인으로서 간이 타입의 요금이 50%OFF로 제공하고 있습니다.
캠페인 요금(2023.11.13~2023.11.27 JST) 묶음배송 신청료 50엔, 묶음배송 수수료 50엔

②표준(Standard)【지금의 묶음배송 방법】
받은 짐으로부터 상품을 꺼내, 상품만을 큰 상자에 포장해 통합합니다.
묶음배송 신청료 150엔, 묶음배송 수수료 150엔
궁금한 점이 있으시면 고객 지원에 문의하십시오.
앞으로도 더 나은 서비스를 제공할수 있도록 노력하겠습니다.
기대해주세요.


◼Launching a CAPSULE TOY Service!

On Monday, May 22, Tenso JAPAN launches a new service, called "CAPSULE TOY,"
which is a game you play online by turning a handle and purchase items.
With this new service, you can enjoy playing a game online and get the toys stored in capsules. The toys are all very popular in Japan, and you can ship the acquired items overseas with this service.
You will not know what items you won until you actually open the capsules. So this will be a very exciting and thrilling new experience for you!
We will be adding new items every week. So please look forward to it!!
Play CAPSULE TOY from HERE. »


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2023.05.18)


◼Additional fee to adjust for inflation

Due to the Russian incursion into Ukraine, and the surge in energy prices, the cost of packing materials, carton boxes, logistics, utilities, and personnel expenses are rising. We have been trying to pursue cost reductions and improve the operational efficiencies. However, we cannot compensate the increased costs by internal process improvements anymore.
Therefore, we regret to inform you that we will implement a price adjustment. In order to provide continuous and stable service, we will implement “Additional fee to adjust for inflation” effective April 13, 2023. We hope to get your kind understating and cooperation in this matter.

JPY100 per Tenso order (flat rate)


◼Elimination of the coronavirus handling fee

We have eliminated the coronavirus handling fee as of today.


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2023.04.04)


◼ Notice of Service Fee Revision 

Thank you very much for using Tenso JAPAN.
Please be advised that Tenso JAPAN will implement a price adjustment, effective March 3, 2023. We have done everything we can to manage and absorb the recent cost increases including personnel cost.
However, the cost increase in the following expenses over the past year has forced us to revise and adjust our service fees as we cannot compensate them by internal process improvements anymore. We regret to say that we are in a difficult situation now.

*Personnel cost (e.g. minimum wage, social welfare insurance)
*Utilities (e.g. electricity, gas, fuel expenses)
*Packing material cost (e.g. carton boxes, packing tape, cushioning materials)
Thus, we have decided to implement the price adjustment as we believe that this action will allow us to continue to provide the high level of service and quality to our valuable customers.


■Revised forwarding handling fee will be applied for packages delivered on and after Friday, March 3, 2023
■Revised EMS shipping fee discount rates will be applied for packages being shipped out on and after Friday, March 3, 2023
*For more information on forwarding handling fees and EMS shipping fee discount rates, please see the list on our website.

We will continue to do our best to provide faster and satisfactory service to our customers in the future.
We appreciate your kind understanding regarding this matter and look forward to continuously serving you.


◼ Resumption and temporary suspension of acceptance, delivery delays of mail items destined to various countries/territories

Click here for details » (2023.02.22)


◼ “Proxy Purchase Fraud” Scam Warning


Thank you very much for using Tenso JAPAN.

Recently, a proxy purchase fraud was reported, in which a person who pretended to be a customer service staff of Tenso Japan offered a proxy purchase service privately and asked to pay the fee in advance. Then, after the payment was made, the victim could not get in touch with the disguised staff anymore.

Please note that Tenso Japan offers Poxy Purchase Services only through the “Proxy purchase Request form“ on our website. Our staff never accepts private requests nor payments outside our website.
We ask customers to be very careful and protect yourself from being scammed.
Also, please be careful not to enter your Tenso Japan ID, password or any other personal information into any social media or chatting tools.

If you became a victim of fraud, please report the fraud to the local police first.
If you have used your credit card for the payment, or made a money transfer, please contact the credit card company or the bank directly and report the fraud.