We do not accept any orders that have been selected with the payment methods of bank/post office transfer, convenience store payment or cash on delivery.

Orders that do not have the Forwarding Number (beginning with JT) filled in on the address label will not be accepted.

For orders containing items that exceed the size limitations, in addition to the shipping fee, a handling fee of JPY 2,000 will also be charged for the order. (Please understand that the shipping fees listed on our are fees page will not be applied.)

Should an order need to be returned or sent back to a Japanese online site, this returning shipping fee, along with a handling fee of JPY 600 will be charged.

Lithium batteries cannot be sent to the following countries:
France, Germany, Italy, Mongolia, Malta, Somalia, Vatican City, San Marino
*As this may change at any time, please be sure to confirm details in the destination country.

Up to two items containing lithium batteries can be sent in one package. Three cannot be sent. Furthermore, please kindly understand that lithium batteries on their own cannot be sent.

There may be occasions where we will ship using a different shipping means at our own convenience. Even in this case, the fee for the selected shipping means will still be applied.

• Items That Cannot Be Forwarded
• Countries/Regions We Ship To