Usage Guide

What is our forwarding service?

Our forwarding service is a reasonably priced delivery service that safely sends products purchased on shopping sites that only ship within Japan to your home overseas. By using it you can purchase items from Japanese shopping sites that do not deliver abroad.

About Tenso JAPAN

Tenso JAPAN is operated by Navibird, Inc., who also run You can accumulate points, a site that sells Japanese products to users living overseas. When it comes to forwarding services, Currently, more than 1.2 million packages handled.

  • Same day shipping fee notification guarantee! *

    At Tenso JAPAN, we will notify you of the shipping fee for your package the same day it is delivered to us.
    Your package will be delivered within 3 days at the quickest!

  • 1.25% and more discounts on EMS shipping fee!

    Offering, maximum of 10% OFF and many other shipping fee discount campaigns!

  • The forwarding fee starts at only JPY 30 !

    With Tenso JAPAN, even with heavy packages, the highest international shipping handling fee (forwarding handling fee) is JPY550.

  • Choose the shipping method!

    In accordance with your preference, you can select from EMS & international parcel post (airmail, SAL, surface mail) shipping methods!

  • Shopping point present!

    100 points can be used as JPY 100. You can accumulate points which can be used on!

* In case of an abundance of parcels arriving, freight notifications may be delayed.

How purchased items are forwarded

Please be sure to read the following before using Forwarding Service!!

♦ Please Note ♦

Some packages bought on Japanese shopping sites cannot be accepted/forwarded by our warehouse.

1. Cash On Delivery / 2. Deferred Payment / 3. e-collect

The Tenso JAPAN warehouse will refuse delivery of the packages purchased with the above methods.
Shipping fees, cancellation fees etc, charged by the shopping site shall be the paid by the customer.