Optional Services

User Repair Support Service Terms of Use

User Repair Support Service Terms of Use

Navibird, Inc. (“Company”) provides a repair service (“Service”) for registered users of the Company’s “Tenso JAPAN” service, which delivers items to international locations. For users of the Service, the Company maintains a User Repair Support Service Terms of Use (“Terms of Use”). Users of the Service (“User”) pay a fee (“Repair Support Service Fee”) for a service plan (”Secure Plan”) using a payment system that the Company specifies. If a User pays the Repair Support Service Fee, the Company assumes that the User agrees to be bound by the Terms of Use.

Article 1: Definitions

The capitalized terms shall have the following meanings, unless additional definition is provided.

  1. “User” is a user of the Service bound by the Terms of Use.
  2. “Membership” refers to the User’s state of being subscribed to use the Service.
  3. “Secure Plan” is the Service plan available to Users.
  4. “Repair Support Service Fee” refers to the fee for using the “Secure Plan”. This fee depends on the kind of Secure Plan selected.
  5. “Delivery Costs” are charges for international delivery, forwarding, domestic shipping, packaging and other expenses.
  6. “Household Appliances” refers to home electrical appliances that Users have purchased at stores in Japan or online. Such appliances should have not less than one year’s warranty from the manufacturer and should correspond to a product line that can be repaired in Japan. The Service is not available for parallel import goods and business-use or corporate-model appliances, even if bought in Japan. Lists of eligible manufacturers and eligible product categories for this Service are provided as Appendix 1 and Appendix 2 at the end of this document.
  7. “User-Owned Appliance” is an electrical appliance owned by a User. The appliance may have been purchased either before or after the User subscribed to the Service.
  8. “Tenso Household Appliance” refers to an electrical appliance transported from Japan to another country by a User of the Tenso Japan service and owned by that User. This applies only to appliances that the User transports after subscribing to the Service.
  9. “Multilingual Service” is a basic provision of this Service by which a User can receive an explanation of the Service in Japanese, English, Chinese (traditional or simplified) or Korean.
  10. “Repair Process Support Service” is a support service for the whole repairs process, such as how to use the dedicated form for repairs requests into which Users can input and select their native language (“Dedicated Repairs Request Form” below), and guidance for packing and shipping goods for which the repairs request has been made.
  11. “User-Owned Appliance Representative Repair Service” refers to a service through which arrangements can be made for the necessary procedures and translation work required for making a repairs request to Japan following the breakdown of a User’s household appliance. Users must bear all expenses, such as the cost of repairs.
  12. “In-Warranty Tenso Household Appliance Representative Repair Service” is a service through which arrangements can be made for the repair of Tenso Household Appliances that are still within the manufacturer’s warranty period. Some models intended for overseas markets but repairable in Japan (goods intended by the manufacturer for use in Japan and abroad) are eligible for repairs for the content equivalent to that specified by the manufacturer’s warranty. However, repair costs must be covered by the User, as per Article 8, when the repair contents are not covered by manufacturer warranty (e.g. breakdown due to exempt causes such as exposure to abnormal voltage, accidental damage etc.).
  13. “Out-of-Warranty Tenso Household Appliance Representative Repair Service” refers to a service available after the manufacturer warranty period is over, when a product breaks for reasons other than accidental damage. In this situation, the Company will accept to repair the product for a certain period of time. As long as the cost of a single repair does not exceed the product value, the Company can repair as many times as needed during this period. As per the above (Article 1.12), the cost of repairs must be covered by the User in the cases provided for in Article 8.
  14. “Subscription Date” is the User’s date of subscription to the Service. In the case of this Service, it is the date of payment of the Repair Support Service Fee.
  15. “Manufacturer Warranty Start Date” refers to the date specified as the beginning of the warranty period by the manufacturer, such as the appliance shipping date, date of purchase etc.
  16. “Number of Simultaneous Repairs Requests Permitted” is the number of Household Appliances for which ongoing repairs requests are permitted at the same time, as specified by the Secure Plan.
  17. “Date of Repairs Request” is the date on which the confirmation screen for transmission of the Dedicated Repairs Request Form is displayed.
  18. “Receipt Date of Repairs Request” refers to the date on which the confirmation email is sent to the User, after the necessary cells of the Dedicated Repairs Request Form have been filled out and language translation has been completed.
  19. “Repair Period” is the term during which repairs are taking place, from the Receipt Date of Repairs Request to the date of shipment of the repaired product.

All dates and times given in this document and during the Service are based on Japan Standard Time.

Article 2: Range of Services Available

  1. The Service is a multilingual representative Repair Service for User-Owned Appliances or Tenso Household Appliances.
  2. All Users must subscribe to at least one of the Secure Plans for Tenso Household Appliances.

Article 3: Contents of Service

The Service is made up of 5 individual components, as follows.

  1. Multilingual Service;
  2. Repair Process Support Service;
  3. User-Owned Appliance Representative Repair Service;
  4. In-Warranty Tenso Household Appliance Representative Repair Service;
  5. Out-of-Warranty Tenso Household Appliance Representative Repair Service.

Article 4: Authority

  1. The Company may open packages and inspect their contents, but the Company has no duty to perform content inspections. An inspection doesn’t guarantee the product quality, presence or absence of defects, authenticity or legality according to the relevant laws and regulations of the dispatch country, transit country or destination country. The Company may obtain and hold information on the product itself and the means of purchase by photographing or scanning packages’ content. Users must agree to this, but the Company is not responsible for the existence or reliability of the information.
  2. If the Company receives a product from an unknown address for delivery, the Company may discard or otherwise dispose of the product immediately. The Company bears no responsibility for any loss suffered by the User as a result of such disposal.
  3. If the Company receives a product that is banned by the Tenso JAPAN service, the Company may discard or otherwise dispose of it immediately. The Company bears no responsibility for any loss suffered by the User as a result of such disposal.

Article 5: Period of Service and User Subscription

  1. For services 1–3 in Article 3, the period of service is one year from the Subscription Date.
  2. For service 4 in Article 3, the period of service is one year from either the Subscription Date or the Manufacturer Warranty Start Date, whichever is the earlier.
  3. For service 5 in Article 3, the period of service is two years after the expiry date of service 4 in Article 3.
  4. User subscription is assumed to be valid during the period of service.

Article 6: Content of Secure Plan and Repair Support Service Fee

  1. 1. The Company includes details of the Secure Plan and the Repair Support Service Fee in Appendix 3 at the end of this document. The Company may change details of the Secure Plan and the Repair Support Service Fee without notifying the User. If a product is not in good condition when it arrives at the Company’s warehouse, or for certain other reasons, the Secure Plan will not be available for the product.
  2. The Secure Plan includes the Number of Simultaneous Repairs Requests Permitted. Users may not make simultaneous repairs requests beyond this number.
  3. If a User applies for multiple Secure Plans at the same time, the Number of Simultaneous Repairs Requests Permitted will be cumulative. In this case, the User may make repairs requests up to this cumulative number.
  4. Each accepted repairs request will entail a deduction of 1 from the User’s Number of Simultaneous Repairs Requests Permitted while the repair is ongoing. Once repairs are completed, the Number of Simultaneous Repairs Requests Permitted will be reset to the original.

Article 7: How to Make a Repairs Request

  1. If a Household Appliance has broken, the User can make a repairs request by entering the required information into the Dedicated Repairs Request Form on the ‘My Page’ screen of the Company website. In certain cases supporting documents may also need to be attached.
  2. If a User needs to change his or her own registered information, or his or her User ID expires, the User must change the information via the Company’s required methods in advance of making a repairs request, or the Company will be unable to process the repairs request.
  3. When packing up the product for repair, the User should include the following items:
    1. The product for repair in the box it was packed in at time of purchase;
    2. A printout of the repairs request acceptance confirmation form, in the box;
    3. The manufacturer’s warranty (original);
    4. The delivery note and receipt, written in Japanese, to prove the product was bought in Japan (original);
    5. Other documents that the Company may need (original, printout or copy).
  4. The User must agree in advance that all data held on the product’s memory device may be deleted during the repairs process.
  5. If the product has not reached the Company’s designated delivery address one month after the date of the User’s repairs request, the request will be automatically canceled and the User will need to start the repairs request process again from the beginning (Article 7.1). If the period of service has expired by the time the User orders the Service again, the User will not be eligible for the Service.
  6. The User must carefully consider the product’s packaging and delivery when returning the product to the Company to use the Service. The item must be put back in the original box and packaged with enough suitable material to act as a shock absorber so as not to increase the damage. If the Company judges that preparation for delivery is insufficient or unsuitable, the User will not be eligible for services 3, 4 and 5 in Article 3.

Article 8: User Expenses

Users of this Service must cover expenses including but not limited to the following.

  1. Extra fees for particularly onerous repairs and any other onerous work, as per article 10.
  2. Cost of delivering items to the Company-specified repairs location and cost of returning repaired items to User.
  3. Installation and removal fees for Tenso Household Appliances (including installation and removal, materials, overheads and any other necessary costs).
  4. Installation and removal fees for replacement items (including installation and removal, materials, overheads and any other necessary costs), returns delivery costs for Tenso items, fees for disposal of electric items as per the Recycling Law, etc.
  5. If the Company is unable to reproduce the fault in a Household Appliance or the repair is found to be ineligible for the Service, the User must bear all associated costs including delivery costs. This also applies in cases where a User cancels a repairs request for his or her own reasons.
  6. Customs duties, clearance expenses, and any other charges, penalties or delivery costs inside and outside Japan, when the item has been certified as an imported or exported item.

Article 9: Service Ineligibility

The Service is not available in the following cases.

  1. When the price declared at the time of selecting the User’s Secure Plan differs from the price stated on the delivery note and receipt.
  2. When the Company finds evidence of misinformation, fraudulent rewording, doctoring or forgery of the manufacturer’s warranty document or other documents necessary for the repairs request.
  3. When an item is not on the repairable item lists for this Service (given in Appendix 1 and 2).
  4. When the Company finds that an item cannot be repaired in Japan.
  5. When an item is suspected to have been acquired by misappropriation of credit card, theft or fraud, or when the purchasing process is not transparent.
  6. When an item has been traded at auction or between individuals.
  7. When an item is found to be second-hand at time of purchase, including items bought in a second-hand shop and former display items.
  8. When an item for repair cannot be shipped to Japan due to establishment of agreements and laws between countries, or customs, declarations and changes in interpretations of trading concepts.
  9. When a manufacturer refuses a repairs request for an item used overseas, whether or not the repair is free of charge.
  10. When the Company otherwise judges that it is difficult or not appropriate to accept a repairs request.

Article 10: Repair Service Ineligibility

  1. Regarding the services described in Article 3.3, 3.4 and 3.5, the Repair Service is not available in the following cases.
    1. When the User requests repairs from parties other than the Company and the Company’s contractors.
    2. When the defect or failure comes from manufacturer-specified expendables, such as various types of batteries, rechargeable batteries, electric light bulbs, filters, ink cartridges etc., or from the use of expendables not specified by the manufacturer.
    3. When the defect or failure is caused by improper repair performed by individuals or firms other than the manufacturer and their designated contractors, or is caused by alteration, extension or addition.
    4. When the Company establishes that a User has made a false declaration or has failed to declare certain information.
    5. When the defect or failure is caused by deliberate misuse or mismanagement such as theft, misplacement, inappropriate storage etc.
    6. When the defect or failure is the result of inappropriate installation and setup.
    7. When the defect or failure occurred before the product was opened and set up, or when the defect or failure occurred soon after delivery but the User failed to take action within a reasonable deadline.
    8. When the defect or failure can be repaired through making an adjustment that doesn’t involve replacing parts, through maintenance, cleaning, recovery, resetting or properly configuring the settings.
    9. When the defect or failure has no effect on the function or use of an item, such as damage to body of item, screen burn, missing pixels or reduced brightness.
    10. When the defect or failure results from normal wear and tear, rust, mould, decay, discolouration or other deterioration over time and does not affect item’s normal use.
    11. When the defect or failure is caused by the direct or indirect actions of animals, including pets, whether predictable or not.
    12. When the defect or failure results from a problem with a storage device inserted in the item, e.g. hard drive, SSD, or memory device, including the loss and recovery of data caused by such a problem.
    13. When the item, model, or replacement parts and components needed for repairs are limited versions.
    14. When the defect or failure is the result of problems with attached components or peripheral devices (including those supplied with the product and those bought separately), accessories, software and anything else that is not part of the main TENSO product, or when the defect or failure is caused by compatibility problems with these attachments.
    15. When an item is used for business purposes or corporate activities, whether by a company or an individual, regardless of purpose.
    16. When the defect or failure results from unintended or overly rigorous use, or use that exceeds the manufacturer’s recommended limits (as per item’s user manual or product label).
    17. When the defect or failure results from earthquake, tsunami, flood, storm surge, landslide, volcanic eruption, diastrophism, land subsidence, salt damage, gas damage or abnormal voltage.
    18. When the defect or failure results from the influence of radiation or other harmful effects caused by nuclear fuel material (including spent nuclear fuel, radioactive substances and materials contaminated by them, and the products of nuclear fission).
    19. When the defect or failure is caused by war, civil war, riots, conflict or other similar unrest.
    20. When the defect or failure is caused by asset freezing or asset seizure due to exercising of a country’s public authority or public body.
    21. When the product sent for repair is different from the product listed on the Dedicated Repairs Request Form (including a difference in serial number).
    22. When a repairs request is made after the expiration of the period of service.
    23. When the manufacturer terminates maintenance support for the product.
  2. In addition to the above, regarding the services described in Article 3.4 and 3.5, items are not eligible for the Repair Service in the following cases.
    1. When the defect or failure results from physical damage such as dropping, contact with water or fire.
    2. When the cost of repairing the defect or failure can be recouped through insurance or warranty (including product recall) other than that provided by the Company’s Service.

Article 11: Replacements

  1. Under Article 3.5, if the cost of repair exceeds the item’s original price or if a repair is not possible (for reasons including but not limited to required components not being available from the manufacturer) a replacement item specified by the Company shall be provided, which may be the same item or an equivalent item from a different manufacturer.
  2. When the Company provides a replacement item, the User may not choose the product name, model or number or other specifics.
  3. When a replacement is provided this Service is considered to have been terminated.

Article 12: Termination of Service

Depending on the User’s Secure Plan, the Service will be terminated in the following cases.

  1. When the period of service expires.
  2. When a replacement is provided to the User as per Article 11.
  3. When the User loses the Tenso Household Appliance through theft or misplacement.
  4. When the ownership of the Tenso Household Appliance is transferred to an individual other than the User, as a result of sale or gift, whether free of charge or not.
  5. When there is a serious violation of one or more of the provisions in this document on the part of the User.
  6. When the User commits an act that interferes with the operation of the Service.
  7. When the User commits any other act that the Company judges to be inappropriate.

Article 13: Handling of Personal Information

  1. The Company makes use of the User’s personal information for the following purposes.
    1. Termination of this Service, contract management and pursual of various procedures.
    2. Collection and delivery of items for repair and implementation of repair service.
    3. Responding to enquiries from the User regarding the Service and the User’s individual policy.
    4. Provision of further offers connected with the Service, such as other services, additional plans and after-sales services.
    5. Provision of information on available products and services.
  2. Company may provide the User’s personal information to specified contractors as part of the provision of the Service.
  3. In addition to the two preceding paragraphs, the Company may provide the User’s personal information to third parties in the following cases.
    1. When the Company deems it necessary for emergency reasons such as the preservation of human person life or public order and decency.
    2. When required by court of law.
    3. When the Company considers it particularly necessary for management of the Service.

Article 14: Indirect damages

  1. The Company is not responsible for any damages, including indirect damages, special damages, compensation damages, bodily injury or death, other than direct damages, even if they occur as a result of the provision of the Service, whatever the circumstances.
  2. If direct damage occurs as a result of the provision of the Service, the Company shall assume that it is sufficient to compensate the User up to the value of the Repair Support Service Fee paid by the User.

Article 15: Prohibited Conduct

  1. In the utilization of this Service, Users must not engage in or appear to engage in the following conduct.
    1. Use of this Service or the Tenso JAPAN Service for illegal purposes.
    2. Infringement of the Company’s or a third party’s intellectual property rights, such as trademark rights, copyright, design rights and patent rights, as well as portrait rights, publicity rights or any other rights.
    3. Actions related to a criminal offence, such as fraud etc.
    4. Impersonation of a third party when using the Service.
    5. Improper or damaging use of equipment belonging to the Company or to a third party.
    6. Violation of these Terms of Use or of public order and decency.
    7. Interfering with operation of this Service or the Tenso JAPAN Service.
    8. Attempting to profit from repairs performed as part of this Service.
    9. Any other conduct that the Company deems inappropriate.
  2. If the Company considers that a User is in violation or appears to be in violation of the preceding paragraph, the Company will suspend or cancel the User’s eligibility for the Service. From the point when eligibility is suspended or cancelled the Company will cease to accept new repairs requests and will suspend any repairs requests already accepted.
  3. If a User loses eligibility for the Service, or the issue causing suspension of eligibility is not resolved one month after eligibility is suspended, the Company will cancel processing of any repairs requests already accepted. At this time the Company may decide to return an item or dispose of it. If the Company returns the item, the User must bear the delivery costs. The Company assumes no responsibility for any losses incurred as a result.

Article 16: Refunds and Cancellations

The Company will not refund the Repair Support Service Fee in any circumstances other than the following: if the Tenso Japan Service is not operating and as a result the Service can’t be provided; if the Company subsequently notices that the particular Tenso Household Appliance is not eligible for the Service, and as a result the Service can’t be provided.

Article 17: Governing Laws

  1. These Terms of Use and individual articles’ shall be governed by and construed in accordance with the laws of Japan.
  2. Any and all disputes regarding these Terms of Use shall be adjudicated exclusively by the District Court closest to the location of the Company’s headquarters. In the event of any conflict or inconsistency between the Japanese and English versions, the Japanese version shall prevail.

Date of agreement: October 21, 2015

Appendices

Appendix 1

<List of Eligible Manufacturers>

Category Brand Name Manufacturer Name
Home Appliance RWC RWC
Home Appliance ARCAM ARCAM
Home Appliance iBasso Audio iBasso Audio
Home Appliance IRIS OHYAMA IRIS OHYAMA
Home Appliance IRIVER/MCJ IRIVER/MCJ
Home Appliance iRobot iRobot
Home Appliance AVALON ACOUSTICS AVALON ACOUSTICS
Home Appliance avantgarde avantgarde
Home Appliance Accuphase Accuphase
Home Appliance ACCUSTIC ARTS ACCUSTIC ARTS
Home Appliance ATOCARE ATOCARE
Home Appliance AVOX/C-MEX AVOX/C-MEX
Home Appliance ULTIMATE EARS ULTIMATE EARS
Home Appliance ALPINE ALPINE
Home Appliance antibac antibac
Home Appliance Antelope Audio Antelope Audio
Home Appliance EMM Labs EMM Labs
Home Appliance IIYAMA/MCJ IIYAMA/MCJ
Home Appliance Eclipse FUJITSU TEN
Home Appliance Integra Integra
Home Appliance Infinity Infinity
Home Appliance Verity Audio Verity Audio
Home Appliance VIENNA ACOUSTICS VIENNA ACOUSTICS
Home Appliance WILSON AUDIO WILSON AUDIO
Home Appliance UESUGI UESUGI
Home Appliance LG. ELECTRONICS LG. ELECTRONICS
Home Appliance LPL LPL
Home Appliance MTG MTG
Home Appliance A.I.D A.I.D
Home Appliance aerial acoustics aerial acoustics
Home Appliance ALR/Jordan ALR/Jordan
Home Appliance ESOTERIC ESOTERIC
Home Appliance ETSUMI ETSUMI
Home Appliance MSI MSI
Home Appliance MK Seiko MK Seiko
Home Appliance ELAC ELAC
Home Appliance Electrolux Electrolux
Home Appliance AEG-Electrolux AEG-Electrolux
Home Appliance audio-technica audio-technica
Home Appliance audionet audionet
Home Appliance AUDIO PRO AUDIO PRO
Home Appliance Aura Designs Aura Designs
Home Appliance OMRON OMRON
Home Appliance ORACLE ORACLE
Home Appliance OLYMPUS OLYMPUS
Home Appliance ORPHEUS ORPHEUS
Home Appliance ONKYO ONKYO
Home Appliance ZEISS ZEISS
Home Appliance GAIS GAIS
Home Appliance CASIO CASIO
Home Appliance CANON CANON
Home Appliance Cuisinart Cuisinart
Home Appliance QUAD QUAD
Home Appliance CLARION CLARION
Home Appliance CREEK CREEK
Home Appliance GREEN HOUSE GREEN HOUSE
Home Appliance CREATIVE CREATIVE
Home Appliance KIC KIC
Home Appliance KARCHER KARCHER
Home Appliance KENWOOD KENWOOD
Home Appliance Kenko Tokina Kenko Tokina
Home Appliance GoPro GoPro
Home Appliance KOHJINSHA KOHJINSHA
Home Appliance KOKUYO KOKUYO
Home Appliance GOKO GOKO
Home Appliance COSINA COSINA
Home Appliance KODAK KODAK
Home Appliance KONICA MINOLTA KONICA MINOLTA
Home Appliance COMTEC COMTEC
Home Appliance KORG KORG
Home Appliance CONVERGENT AUDIO CONVERGENT AUDIO
Home Appliance SAMSUNG SAMSUNG
Home Appliance SUNPAK SUNPAK
Home Appliance C.E.C C.E.C
Home Appliance JBL JBL
Home Appliance JEFF ROWLAND JEFF ROWLAND
Home Appliance SIGMA SIGMA
Home Appliance GITZO GITZO
Home Appliance SHARP SHARP
Home Appliance JAGUAR JAGUAR
Home Appliance JANOME JANOME
Home Appliance SHURE SHURE
Home Appliance JUKI JUKI
Home Appliance SINGER HAPPY JAPAN SINGER HAPPY JAPAN
Home Appliance Zingali Zingali
Home Appliance THRIVE THRIVE
Home Appliance SLIK SLIK
Home Appliance SⅡ SⅡ
Home Appliance Cellstar Cellstar
Home Appliance XEROX XEROX
Home Appliance SENNHEISER SENNHEISER
Home Appliance ZOJIRUSHI ZOJIRUSHI
Home Appliance soulution soulution
Home Appliance Sonus faber Sonus faber
Home Appliance SONY SONY
Home Appliance SONIC FRONTIERS SONIC FRONTIERS
Home Appliance TIGER TIGER
Home Appliance DAIKIN DAIKIN
Home Appliance DYSON DYSON
Home Appliance TAOC TAOC
Home Appliance TAXAN TAXAN
Home Appliance TANITA TANITA
Home Appliance TAMRON TAMRON
Home Appliance DALI DALI
Home Appliance TANNOY TANNOY
Home Appliance Chapter Chapter
Home Appliance TWINBIRD TWINBIRD
Home Appliance Tsukamoto aim Tsukamoto aim
Home Appliance DX BROADTEC DX BROADTEC
Home Appliance TEAC TEAC
Home Appliance dCS dCS
Home Appliance T-FAL T-FAL
Home Appliance TEKNOS TEKNOS
Home Appliance TESCOM TESCOM
Home Appliance DENON DENON
Home Appliance DEVICESTYLE DEVICESTYLE
Home Appliance TERUMO TERUMO
Home Appliance DE LONGHI DE LONGHI
Home Appliance Densen Audio Technologies Densen Audio Technologies
Home Appliance Denso Denso
Home Appliance DOSHISHA DOSHISHA
Home Appliance TOSHIBA TOSHIBA
Home Appliance TORAY TORAY
Home Appliance TOTO TOTO
Home Appliance TOKINA TOKINA
Home Appliance Nagra Nagra
Home Appliance NIKON NIKON
Home Appliance NGK NGK
Home Appliance GE GE
Home Appliance NIHONTORIMU NIHONTORIMU
Home Appliance NESTLE NESTLE
Home Appliance Aqua Haier aqua sales
Home Appliance HARMAN HARMAN
Home Appliance HAIER HAIER
Home Appliance PIONEER PIONEER
Home Appliance HAKUBA HAKUBA
Home Appliance HASSELBLAD HASSELBLAD
Home Appliance PANASONIC/NATIONAL PANASONIC/NATIONAL
Home Appliance HALCRO HALCRO
Home Appliance BALMUDA BALMUDA
Home Appliance B&W Bowers & Wilkins B&W Bowers & Wilkins
Home Appliance BC Acoustique BC Acoustique
Home Appliance Beats Beats
Home Appliance VICTOR/JVC VICTOR/JVC
Home Appliance HITACHI HITACHI
Home Appliance behold behold
Home Appliance HUROM HUROM
Home Appliance HYUNDAI HYUNDAI
Home Appliance maxell maxell
Home Appliance PHILIPS PHILIPS
Home Appliance FOCAL FOCAL
Home Appliance Voigtlander Voigtlander
Home Appliance FUJI IRYOKI FUJI IRYOKI
Home Appliance FUJITSU FUJITSU
Home Appliance FUJITSU GENERAL FUJITSU GENERAL
Home Appliance FUJITSU TEN FUJITSU TEN
Home Appliance FUJIFILM FUJIFILM
Home Appliance PRIMARE PRIMARE
Home Appliance BRAUN BRAUN
Home Appliance BROTHER BROTHER
Home Appliance BLADELIUS BLADELIUS
Home Appliance BLUEDOT BLUEDOT
Home Appliance BLUE ROOM BLUE ROOM
Home Appliance Burmester Burmester
Home Appliance Bosendorfer Bosendorfer
Home Appliance Baby Lock JUKI
Home Appliance VELBON VELBON
Home Appliance PENTAX PENTAX
Home Appliance Bow Technologies Bow Technologies
Home Appliance BOSE BOSE
Home Appliance HORSEMAN HORSEMAN
Home Appliance Boston Acoustics Boston Acoustics
Home Appliance Polaroid Polaroid
Home Appliance MouseComputer MouseComputer
Home Appliance MarkLevinson MarkLevinson
Home Appliance Mamiya Mamiya
Home Appliance MamiRobot MamiRobot
Home Appliance MARANTZ MARANTZ
Home Appliance Manfrotto Manfrotto
Home Appliance MIELE MIELE
Home Appliance MITSUBISHI MITSUBISHI
Home Appliance KONICA MINOLTA KONICA MINOLTA
Home Appliance MITSUBISHI RAYON CLEANSUI MITSUBISHI RAYON CLEANSUI
Home Appliance MEIKO MEIKO
Home Appliance MONITOR AUDIO MONITOR AUDIO
Home Appliance MONEUAL MONEUAL
Home Appliance YA-MAN YA-MAN
Home Appliance Yashica EXEMODE
Home Appliance UNIDEN UNIDEN
Home Appliance YUPITERU YUPITERU
Home Appliance LEICA LEICA
Home Appliance LUXMAN LUXMAN
Home Appliance RICOH RICOH
Home Appliance RAYCOP RAYCOP
Home Appliance LEXMARK LEXMARK
Home Appliance LENOVO LENOVO
Home Appliance REVEL AUDIO REVEL AUDIO
Home Appliance REVOLUTION REVOLUTION
Home Appliance Rollei Rollei
Home Appliance Wharfedale Wharfedale
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Video Game Nintendo Nintendo
Video Game MICROSOFT MICROSOFT
Clock VACHERON CONSTANTIN VACHERON CONSTANTIN
Clock HUBLOT HUBLOT
Clock EPSON EPSON
Clock EPUS EPUS
Clock HERMES HERMES
Clock AUDEMARS PIGUET AUDEMARS PIGUET
Clock OMEGA OMEGA
Clock CASIO CASIO
Clock CARL F. BUCHERER CARL F. BUCHERER
Clock Cartier Cartier
Clock Glashutte ORIGINAL Glashutte ORIGINAL
Clock CHRONOSWISS CHRONOSWISS
Clock Citizen Citizen
Clock JACOB & Co. JACOB & Co.
Clock Gerald Genta Gerald Genta
Clock Jaeger LeCoultre Jaeger LeCoultre
Clock JAQUET DROZ JAQUET DROZ
Clock CHANEL CHANEL
Clock Chopard Chopard
Clock Girard perregaux Girard perregaux
Clock SEIKO SEIKO
Clock ZENITH ZENITH
Clock TAG HEUER TAG HEUER
Clock DANIEL ROTH DANIEL ROTH
Clock TUDOR TUDOR
Clock Dior Dior
Clock deLaCour deLaCour
Clock NIXON NIXON
Clock NUBEO NUBEO
Clock PATEK PHILIPPE PATEK PHILIPPE
Clock PANERAI PANERAI
Clock HARRY WINSTON HARRY WINSTON
Clock PIAGET PIAGET
Clock FAVRE-LEUBA FAVRE-LEUBA
Clock FORTIS FORTIS
Clock BREITLING BREITLING
Clock BLANCPAIN BLANCPAIN
Clock BVLGARI BVLGARI
Clock BREGUET BREGUET
Clock PERRELET PERRELET
Clock Bell&Ross Bell&Ross
Clock BOVET BOVET
Clock BAUME&MERCIER BAUME&MERCIER
Clock BALL BALL
Clock MAURICE LAVROIX MAURICE LAVROIX
Clock MONTBLANC MONTBLANC
Clock ULYSSE NARDIN ULYSSE NARDIN
Clock A.LANGE & SOHNE A.LANGE & SOHNE
Clock RHYTHM WATCH RHYTHM WATCH
Clock LOUIS VUITTON LOUIS VUITTON
Clock ROGER DUBUIS ROGER DUBUIS
Clock ROLEX ROLEX

October 1, 2015

Appendices

Appendix 2

<List of Eligible Product Categories>

Broad classification Category Subcategory
Digital consumer electronics TV and video LCD television
Digital consumer electronics TV and video Plasma television
Digital consumer electronics TV and video Blu-ray and DVD recorder
Digital consumer electronics TV and video Blu-ray and DVD player
Digital consumer electronics TV and video Portable DVD player
Digital consumer electronics TV and video Portable television
Digital consumer electronics TV and video Digital TV tuner
Digital consumer electronics TV and video Projector
Digital consumer electronics TV and video HDD recorder
Digital consumer electronics TV and video Video deck
Digital consumer electronics TV and video Rear-projection television
Digital consumer electronics Cameras and camcorders Digital camera
Digital consumer electronics Cameras and camcorders Digital SLR camera
Digital consumer electronics Cameras and camcorders Camcorder
Digital consumer electronics Cameras and camcorders Digital camcorder
Digital consumer electronics Cameras and camcorders Lens
Digital consumer electronics Cameras and camcorders Camera accessories(flash, teleconverter)
Digital consumer electronics Cameras and camcorders Camera accessories(tripod)
Digital consumer electronics Audio MP3 player
Digital consumer electronics Audio Headphones; guitar amplifier
Digital consumer electronics Audio Home theater system; speakers
Digital consumer electronics Audio AV amplifier
Digital consumer electronics Audio Component stereo system
Digital consumer electronics Audio CD player
Digital consumer electronics Audio Portable CD player
Digital consumer electronics Audio Portable minidisc player
Digital consumer electronics Audio Portable media player
Digital consumer electronics Audio Radio-cassette player
Digital consumer electronics Information and communications Electronic dictionary
Digital consumer electronics Information and communications Digital voice recorder
Digital consumer electronics Information and communications Phone and fax
Digital consumer electronics Information and communications Video intercom
Digital consumer electronics Information and communications Radio
Digital consumer electronics Other digital consumer electronics Electric piano; keyboard; electric organ
Digital consumer electronics Other digital consumer electronics Photo (media) storage
Digital consumer electronics Other digital consumer electronics Digital photo frame
Digital consumer electronics Other digital consumer electronics Label writer
Digital consumer electronics Other digital consumer electronics Other digital consumer electronics
Home appliances Cooking appliances Rice cooker
Home appliances Cooking appliances Microwave; microwave oven
Home appliances Cooking appliances Hot water dispenser; electric kettle
Home appliances Cooking appliances Bread maker; cooked rice stamper
Home appliances Cooking appliances Coffee machine
Home appliances Cooking appliances Dishwasher
Home appliances Cooking appliances Dish dryer
Home appliances Cooking appliances Mixer; food processor
Home appliances Cooking appliances Toaster; hot plate
Home appliances Cooking appliances Induction hob
Home appliances Cooking appliances Rice polishing machine
Home appliances Cooking appliances Garbage disposal machine
Home appliances Cooking appliances Other cooking appliances
Home appliances Laundry and other Vacuum cleaner
Home appliances Laundry and other Washing machine
Home appliances Laundry and other Sewing machine
Home appliances Laundry and other Iron; trouser press
Home appliances Laundry and other Futon dryer
Home appliances Laundry and other Clothes dryer
Home appliances Laundry and other Shredder
Home appliances Health and beauty appliances Air purifier
Home appliances Health and beauty appliances Shaver
Home appliances Health and beauty appliances Beauty equipment
Home appliances Health and beauty appliances Hairdryer; hair iron
Home appliances Health and beauty appliances Body fat scales weighing scales
Home appliances Health and beauty appliances Massager
Home appliances Health and beauty appliances Massage chair
Home appliances Health and beauty appliances Blood pressure monitor
Home appliances Health and beauty appliances Electric toothbrush
Home appliances Health and beauty appliances Water filter; water purifier
Home appliances Health and beauty appliances Fitness equipment
Home appliances Lighting fixtures ceiling lighting Ceiling light
Home appliances Seasonal home appliances Electric carpet
Home appliances Seasonal home appliances Humidifier
Home appliances Seasonal home appliances Electric fan; air circulator
Home appliances Seasonal home appliances Dehumidifier
Car supplies Automotive In-dash navigation system
Car supplies Automotive Portable navigation system
Car supplies Automotive Car tuner
Car supplies Automotive ETC on-board device
Car supplies Automotive Car stereo
Car supplies Automotive Car speakers
Car supplies Automotive Beacon unit
Car supplies Automotive Rear-facing camera
Car supplies Automotive Car monitor
Car supplies Automotive Car amplifier; woofer (stand-alone)
Computing Computers Laptop
Computing Computers Desktop PC
Computing Computers Mac laptop
Computing Computers Mac Desktop PC
Computing Computers Tablet; PDA
Computing Computers PC and other
Computing Computer peripherals LCD monitor; LCD display
Computing Computer peripherals Printer (other than laser printer)
Computing Computer peripherals Scanner
Computing Computer peripherals External Hard Drive
Computing Computer peripherals Wireless LAN router
Gaming Gaming equipment (portable) PSP (Sony)
Gaming Gaming equipment (portable) PSP go (Sony)
Gaming Gaming equipment (portable) DS/DS Lite (Nintendo)
Gaming Gaming equipment (portable) DSi (Nintendo)
Gaming Gaming equipment (portable) DSi LL (Nintendo)
Gaming Gaming equipment (portable) 3DS (Nintendo)
Gaming Gaming equipment (portable) 3DS LL (Nintendo)
Gaming Gaming equipment (stand-alone) Playstation 3 (Sony)
Gaming Gaming equipment (stand-alone) PS Vita (Sony)
Gaming Gaming equipment (stand-alone) Wii (Nintendo)
Gaming Gaming equipment (stand-alone) Xbox (Microsoft)
Gaming Gaming equipment (stand-alone) Wii U (Nintendo)
Gaming Gaming equipment (stand-alone) Playstation 4 (Sony)
Gaming Gaming equipment (stand-alone) PS Vita TV (Sony)
Watches Quartz watches Quartz
Watches Quartz watches Quartz chronograph
Watches Mechanical Hand-wound
Watches Mechanical Automatic
Watches Mechanical Mechanical chronograph
Watches Radio-controlled watches Digital

October 1, 2015

Appendices

Appendix 3

<Details of Secure Plan and Repair Support Service Fee>

Plan name Basic
Secure Plan
Apb01
Basic
Secure Plan
Apb02
Premium
Secure Plan
App01
Premium
Secure Plan
App02
Premium
Secure Plan
App03
Premium
Secure Plan
App04
Premium
Secure Plan
App05
Premium
Secure Plan
App06
Premium
Secure Plan
App07
Number of Simultaneous Repairs Requests Permitted 2 3 4 5 6 7 8 9 10
Article 3.1 and 3.2 Multilingual Service and Repair Process Support Service. Number of uses permitted: Unlimited. Period of service: One year from Subscription Date.
Article 3.3 User-Owned Appliance Representative Repair Service. Number of uses permitted: Unlimited. Period of service: One year from Subscription Date.
Article 3.4 In-Warranty Tenso Household Appliance Representative Repair Service. Number of uses permitted: Unlimited. Period of service: One year from either the Subscription Date or the Manufacturer Warranty Start Date, whichever is the earlier.
Article 3.5 - Out-of-Warranty Tenso Household Appliance Representative Repair Service. Maximum repair cost: Price of Tenso item excluding tax. Number of uses permitted: Unlimited. Period of service: Two years from expiry date of service 4 in Article 3.
Repair Support Service Fee per item (Parentheses indicate standard price excluding tax) (¥2,000)
Campaign
Price:
¥1,000
(50% off)
(¥3,000)
Campaign
Price:
¥1,500
(50% off)
(¥5,000)
Campaign
Price:
¥2,500
(50% off)
(¥10,000)
Campaign
Price:
¥5,000
(50% off)
(¥15,000)
Campaign
Price:
¥7,500
(50% off)
(¥20,000)
Campaign Price:
¥10,000
(50% off)
(¥25,000)
Campaign Price:
¥12,500
(50% off)
(¥30,000)
Campaign
Price:
¥15,000
(50% off)
(¥35,000)
Campaign
Price:
¥17,500
(50% off)

October 1, 2015

End of Appendices

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