*1…In accordace with our judgment, we will use cushioning material or add reinforcement. If the customer makes an additional request, a separate handling fee will be charged.

*A separate fee will be charged if special handling is needed. This will depend on the type of work and amount of time required for such task. For more details, please contact our Customer Support.

Our forwarding service fees are based on the weight of a package.
When the ordered items you've ordered from a Japanese online site arrive at our shipping center, we weigh the package, packaging materials included. We will then contact you regarding the cost of the shipping fee - the 5% discounted EMS (international express mail) fee will depend on the weight and destination country (region) of the parcel.
We will contact you via email regarding payment for a package.
Follow the instructions to complete payment by credit card, Paypal or ALIPAY. Once the payment procedure is complete,and we have confirmed payment, we will your items to you.
* The item costs, domestic shipping fee, etc., is to be paid by the customer to the Japanese online site. Cash on delivery is not accepted.

•Comparing our rates with the shipping rates of other international forwarding companies (up to 30kg)