Forwarding service usage guide
What is our forwarding service?
Our forwarding service is a reasonably priced delivery service that safely sends products purchased on shopping sites that only ship within Japan to your home overseas.
By using it you can purchase items from Japanese shopping sites that do not deliver abroad.
- * It can only be used for items brpurchased on shopping sites.
- * There are countries that items cannot be forwarded to.
- * There are items that cannot be forwarded.
- *Please pay attention to our other Terms & Conditions too. Please check here.
About Tenso JAPAN
Tenso JAPAN is operated by Navibird, Inc., who also run You can accumulate points , a site that sells Japanese products to users living overseas.
When it comes to forwarding services, Currently, more than 1.2 million packages handled.
At Tenso JAPAN, we will notify you of the shipping fee for your package the same day it is delivered to us.
Your package will be delivered within 3 days at the quickest!
Also, 5% off International
Parcel Post shipping fees!!
Only Tenso JAPAN offers
a shipping fee discount!
International handling fees are
only JPY 0 - JPY 1!
The handling fee is a flat JPY 1,
even for heavy packages!
In accordance with your preference, you can select from EMS & international parcel post (airmail, SAL, surface mail) shipping methods!
100 points can be used as JPY 100.
You can accumulate points which can be used on JSHOPPERS.com
How purchased items are forwarded
Please be sure to read
the following before using Forwarding Service
Some packages bought on Japanese shopping sites cannot be accepted/forwarded by our warehouse.
1. Cash On Delivery 2. Deferred Payment 3. e-collect
The Tenso JAPAN warehouse will refuse delivery of the packages purchased with the above methods.
Shipping fees, cancellation fees etc, charged by the shopping site shall be the paid by the customer.