■ Regarding warehouse operations over the New Year period
Our warehouse will temporarily cease operations during the following period.
From Dec 29, 2018 (Sat) to Jan 3, 2019 (Thu) [Japan time]
*This year, packages will be received up until 18:00, 28 Dec (Fri) [Japan time].
Package registration, combination & inquiries will be handled in order from 4 Jan 2019 (Fri).
We apologies for any inconvenience caused, and look forward to continuing to serve you for the rest of 2018 and into 2019.
We have received contact from Japan Post informing us that the receiving of airmail items bound for Canada (EMS, International Parcel Post) has been suspended due to a strike by the postal operator of Canada.
Please kindly understand that shipment to Canada has been postponed for the time being.
[Regarding the delay of International Parcel Post airmail & SAL shipments]
Due to equipment and system failures inside Kansai International Airport caused by the typhoon, overall delays have yet to be resolved.
According to Japan Post:
1. International post items in Kansai (EMS, Airmail, SAL) have been partially transferred to Tokyo (Narita, Haneda).
2. At Tokyo International Post Office, the mail load has rapidly increase and the processing of mail items is taking time.
3. EMS is being priotized over International Parcel Post airmail & SAL shipments.
Due to reasons such as these, a great delay has occured in the shipment of International Parcel Post airmail & SAL shipments.
Should you have selected airmail or SAL, please kindly understand that it will take longer than usual.
We are now able to issue receipts!
You can now print out a receipt (PDF) by yourself from the Forwarding History screen.
You can enter the name on the receipt as you wish. Please make use of this for expenses etc.
Articles 10 and 11 added to the Terms & Conditions.
Notice regarding the time & date of the application of revised rates
On 1 June 2016, Japan Post EMS and certain international parcel post rates will be revised.
The application time & date for these revised rates is as follows.
Please kindly understand that the following will be applied, whatever the case.
If you pay the shipping fee by 07:29AM, 31 May, 2016 (Japan Time), the current shipping rates will be applied.
If you pay the shipping fee on or after 07:30AM, 31 May, 2016 (Japan Time), the revised shipping rates will be applied.
*In accordance with this shipping fee revision, our service will be stopped during the times below for server maintenance.
7:30AM - 10:00AM, 31 May 2016 (Japan Time)
We are sorry for the inconvenience, however your kind understanding is much appreciated.
Notification of International Mail Rate Revision
On 1 June 2016, EMS fees and certain international parcel post fees will be increased
The details are as follows:
■International mail fee revision
(1) EMS (Express Mail Service) fees will increase by JPY 300-500. Also, the 300g weight classification will be discontinued.
(2) International surface mail parcel post fees for shipments to the East Asia refion will increase by JPY 100-1,550.
[Precaution regarding combined packages/packages that contain many items]
If you bundle many packages together into one shipment, the customs authorities may determine the following and charge the recipient customs duties.
*It exceeds maximum import amounts
*It is not imported for person use but rather for business resale
Please kindly understand that we assume no responsibility should you be charged customs duties or your items be confiscated by the customs authorities in your country. Please note that the amount for items confiscated is not covered by warranty.
Tenso Japan has been renewed on Friday, February 27, 2015, 8:00 PM (JST).
We have implemented full improvements on structures and designs of our website. Regarding the renewal, our URL has also changed. If you have included our web pages in your bookmarks, please kindly change their settings.
Lithium batteries cannot be sent to the following countries!
Lithium batteries cannot be sent to the following countries:
France, Germany, Italy, Mongolia, Malta, Somalia, Vatican City, San Marino*As this may change at any time, please be sure to confirm details in the destination country.
Up to two items containing lithium batteries can be sent in one package. Three cannot be sent.
Furthermore, please kindly understand that lithium batteries on their own cannot be sent.
Our free insurance fee service ends on 15 June 2016, Japan time. From now on, a fee is required for insurance.
[Important] Change of forwarding address due to relocation to a larger warehouse
Due to an increase in packages, we have relocated to a larger warehouse.
Next time, when ordering your items, please be sure to enter the new address below.
This address is the same for all net shops including Amazon and others. There is no need to enter different addresses.
New Forwarding Address *Same for all online shops
Postal Code: 595-0813
Address 1： 大阪府泉北郡忠岡町忠岡南3-1514-7
Address 2: Your forwarding number beginning with JT.(e.g. JT0000000-01)
Phone Number： 06-6245-7385
At Tenso JAPAN, you can now choose your shipping method of preference!
On top ot EMS, Airmail, SAL & Surface Mail international parcel post options have now been added!!
The Tenso JAPAN site has been redesigned. We would like to notify you that, in accordance with this, the site domain has changed.
Before change: http://www.jshoppers.com/forward/
After change: http://tensojapan.jshoppers.com/
*Should you access the old URL, you will automatically be forwarded to the new URL. We are very sorry for the inconvenience but, if you have already registered our URL in your favorites or bookmarks, please update it to the new URL. Thank you very much for your understanding.