Shop on Rakuten Ichiba
& then use Tenso JAPAN

Up to

JPY 2,000 OFF

international shipping

*Should you place a single order of JPY 15,000 or more
at one store during the campaign period.

■ Campaign Period [Japan Time] ■

19:00, 2 Dec 2017 (Sat) -
01:59, 7 Dec 2017 (Thu)

Campaign Conditions


  • Customers who place a single order of more than JPY 15,000 at one Rakuten shop during the campaign period will be eligible for the international shipping discount.
  • The shipping discount is up to a shipping fee of JPY 2,000. Customers will pay the difference when the shipping fee is over JPY 2,000.
  • Can be used multiple times (If you place two single orders that are both over JPY 15,000, you will get up to JPY 4,000 off international shipping).
  • Rakuten will decide whether or not your order has qualified for the campaign. Should we receive contact from Rakuten informing us that an order has qualified for the campaign, then the order will qualify for the campaign.
  • Should you qualify for the campaign, we will inform you of the fee after the discount has been applied. In the unlikely case that the discount has not been applied, please contact customer service informing us both of your Tenso JAPAN order number & Rakuten order number.
  • Should the amount of your order no longer meet the criteria due to a cancellation, the order will be excluded from this campaign, no matter the reason.

To receive the campaign discount…

  • 01

    Register at Tenso JAPANRegister at Tenso JAPAN and get a Japanese forwarding address.

    *JSHOPPERS members can obtain a Japanese address (Tenso JAPAN's address) for forwarding by having a member ID.
    *As we have moved to a larger warehouse, our address has changed. Be sure not to make a mistake!

  • 02

    When making a purchase on Rakuten, register (copy & paste) the Tenso JAPAN address as the item shipping address.

    *Do not forget to enter your unique Tenso JAPAN forwarding number that starts with JT.

  • 03

    After the items have been delivered to Tenso JAPAN's warehouse from Rakuten, a shipping fee notification will be sent. When you have paid the shipping fee, we will send your items overseas.

    *In the unlikely case that the discount has not been applied, please contact Tenso JAPAN customer service.

At Tenso Japan, you don't need to register additionally for the campaign or apply for a coupon to receive the discount!!

  • *Tenso JAPAN is an international forwarding service. In order to use the forwarding service, you must register with Tenso JAPAN as well as Rakuten.
  • *Rakuten cannot answer questions regarding Tenso JAPAN services.
  • *JSHOPPERS members can obtain a Japanese address (Tenso JAPAN's address) for forwarding by having a member ID.

Register for
Tenso JAPAN membership (free)

Register for
Tenso JAPAN membership (free)

● What is Tenso JAPAN ●

Tenso JAPAN is a convenient service which forwards products bought on Rakuten to overseas customers.

  • 1

    Register on "Tenso JAPAN" & get an ID!

  • 2

    Shop on Japanese shopping sites

  • 3

    Item reception, package reinforcement, package holding, package combination (consolidation) etc. at Tenso JAPAN

  • 4

    Shipping Fee Notification

  • 5

    Shipping Fee Payment

  • 6

    International shipment of items from Tenso JAPAN to the customer

● The strengths of Tenso JAPAN ●

  • 01

    5% off on
    EMS shipping rates!

  • 02

    Forwarding handling fees
    are from JPY 0 to
    a maximum of JPY 150!

    The cheapest of all Rakuten shipping agency services!

  • 03

    Under our current campaign, combining handling fees
    are 50% off!!

  • 04

    You can choose
    the shipping method!


    *The SAL service is not available in Taiwan, Korea, and Macau.

  • 05

    You can insure expensive items and precious packages!
    If you wish, you can insure items. In order to safely receive your package, we recommend getting insurance.

  • 06

    Free package storage!
    (Up to 6 months)

  • 07

    Get shopping points
    you can use on JSHOPPERS!

Register for
Tenso JAPAN membership (free)

Register for
Tenso JAPAN membership (free)

Campaign Outline

Use Tenso JAPAN when placing a single order with a total amount of JPY 15,000 (JPY 13,888 tax not incl.) or more on Rakuten, and you will qualify for the campaign. If you qualify for the campaign using Tenso JAPAN, up to JPY 2,000 will be deducted from the international shipping fee at the time of the shipping fee payment.
The shipping fee discount is up to JPY 2,000. Customers will pay the difference when the shipping fee is over JPY 2,000.

[For example] If the international shipping fee is JPY 2,000, customers will have to pay JPY 0 for shipping. If the international shipping fee is JPY 4,000, customers will have to pay JPY 2,000 for shipping.

Period

Campaign Period *Time of order placed on Rakuten
19:00, 2 Dec 2017 (Sat) - 01:59, 7 Dec 2017 (Thu) [Japan time]

Minimum Purchase Amount
  • Make a single purchase with a total amount of JPY 15,000 (JPY 13,888 tax not incl.) or more, and you will qualify for the campaign.
    A single purchase means an order with a single order number. The order number is displayed on the purchase completion screen for each purchase.
  • A single purchase is limited to an order from 1 shop on Rakuten. You cannot put together purchases from multiple shops.
  • Even if you make multiple orders from the same shop, you can not add these up together as an order total.
  • The order amount does not include shipping fees or wrapping fees.
  • If the total of your order amounts to less than JPY 15,000 (JPY 13,888 tax not incl.) due to the use of Rakuten Points, you will still qualify for the campaign if the total value of your single order is more than JPY 15,000 (JPY 13,888 tax not incl.).
Please Note
  • Only orders made between 19:00, 2 Dec 2017 (Sat) through 01:59, 7 Dec 2017 (Thu) [Japan time], delivered to our warehouse by 23:59, 21 Dec 2017 (Thu) [Japan time], and whose forwarding fee payment has been settled will be eligible for this campaign.
    Packages that arrive on 22 Dec 2017 or later will not qualify.
  • Rakuten will decide whether or not your order has qualified for the campaign. Tenso JAPAN will receive contact from Rakuten by 8 Dec 2017 regarding qualified orders. The shipping fee discount will be automatically applied to orders that Rakuten inform us have qualified.
    Even if a package arrives before 21 Dec 2017, we will be waiting for contact from Rakuten, so notification of the delivery fee may be delayed.
  • Pre-order items and items that are out of stock & have to be obtained after order placement do not qualify for the campaign.
  • If the total amount does not meet that specified in the campaign criteria due to a cancelation at the convenience of Rakuten or the customer, you will not qualify for the campaign.
  • Please contact customer service regarding the possibility of package combining.
  • Packages purchased from online shopping sites other than Rakuten do not qualify for the campaign.
  • During the Rakuten Free International Shipping Fee Campaign, items ordered from Rakuten are exempt from the Same Day Shipping Fee Notification Guarantee.
  • If there is no JT forwarding number or an incorrect number on your parcel, it will not qualify for the campaign.
  • Please contact customer service by 15:00, 21 Dec 2017 (Thu) [Japan time] to inquire about fee deduction or qualification for the campaign. Issues cannot be handled afterwards.
  • The deduction cannot be made if a packing slip is not included in your package or no Rakuten order number is stated on a packing slip.
  • If your order is not discounted, please kindly inform customer support of your Rakuten order numbers and forwarding number (the number that starts with JT).
  • If you don't inform us of your Rakuten order number by 15:00, 21 Dec 2017 (Thu) [Japan time], the order will not be discounted even if it qualifies this campaign.
  • If you buy multiple items in one order, the items may be shipped in several packages by the Rakuten shop. Please kindly understand that Tenso JAPAN will handle these packages separately in such cases. Please apply for our combining service if you wish to combine packages.
    If you wish to apply for combining, please make a request by 19 Dec 2017, and complete payment of the shipping fee for the combined order by 23:59, 21 Dec 2017 (Thu) [Japan time]. Only those combined packages with the shipping fee paid by the deadline will qualify for the campaign discount. We will not be able to give you a discount past the deadline date.
  • Purchases that use points & coupons can still qualify for the campaign. (Judgment on whether or not it qualifies is based on the undiscounted amount.)


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