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With the spread of new coronavirus infections, airlines have been suspending or drastically reducing the number of international flights from/to Japan since February. Due to this decline of the transportation performance, Japan Post are suspending acceptance of international mail items destined to most countries except for some countries. Accordingly, we have not been able to use EMS nor International Parcel Post to ship orders and as a result, we have been suspending many customers’ orders destined to most countries. As for the situation of international mail service for each country, please check the below website for yourself. Homepage of JapanPost International mail
We offer DHL and SF Express as substitute shipping methods. However, as the shipping fee rates are different from that of EMS or International Parcel Post, getting a quote on each order is required when using these shipping methods (and unfortunately, this process requires some time). Also, there are occasions that we would have to ask customers to obtain “import license” on their own when using the above substitute shipping methods. In addition, there are some severe restrictions with DHL and SF Express, and many commercial items such as food items, detergent and make up items cannot be shipped with their service. Please kindly understand the above conditions before shipping your orders by the substitute shipping methods.
A forwarding service that internationally ships items bought on Japanese shopping sites such as Rakuten & Amazon Japan.
■Site Redesign (BETA Version) Notification
Tenso JAPAN's site has been redesigned.
It has been greatly improved and is now very easy to use! Please feel to use our new site!!
[Important notice] about Amazon unattended delivery setup changes
Recently, Amazon has set up “Unattended delivery” as default shipping method. “Unattended delivery” is a delivery method where costumer’s package will be left at the front of the warehouse. This means even receiving sign can’t be done. “Unattended delivery” has possibility that your package may got wet due to rain or stolen. Thus, you’ll need to change your preferred shipping method setup. Sorry for the trouble, but please change the set up on the [Order content’s confirmation・change] page when ordering. The company doesn’t take responsibility for any loss, soak, damage, delay, etc that’s caused if your package is delivered by “Unattended delivery” method. Please make sure to take note of the above.
Tenso JAPAN forwards items purchased on Japanese online shops to overseas countries.
We carefully pack each package, and ship it via trackable
EMS (Express Mail Service) or international couriers to the designated address.
This service has been certified as a promotion business of Kansai International Airport logistics new business model by administrative authorities