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Home appliances repair support service

"Japan is also skillful at repairing!"

Join the economical & smart "REPAIR JAPAN" program now!

A special plan of Tenso JAPAN enables the home appliances of our members to be eligible for the manufacturer's official domestic repair service anytime. No conversation or input in Japanese will be required when requesting.
You can request from My Page anytime, 24 hours a day, 365 days a year. The usage frequency is also unlimited.
Also, We will repair forwarded home appliances free of charge for up to 3 years (for spontaneous failures).

Canon デジタル一眼レフカメラ EOS Kiss X7 ダブルズームキット EF-S18-55mm/EF-S55-250mm付属 KISSX7-WKIT 象印 炊飯器 IH式 5.5合ブラウン  NP-VD10-TA iRobot Roomba 自動掃除機ルンバ871 ピューターグレー 871 【日本仕様正規品】 【PM2.5対応】SHARP プラズマクラスター搭載 加湿空気清浄機 ホワイト系 KC-B50-W 東芝 温水洗浄便座 クリーンウォッシュ パステルアイボリー SCS-T160
全てのプラン

Members repair support service

発送方法

対象メーカーはこちら  対象商製品カテゴリはこちら

Covered manufacturers & item categories

対象メーカーはこちら 対象商製品カテゴリはこちら

Recommended plans for those with these situations

If you are not subscribed to a plan,

A home appliance that you bought in Japan has broken.
You don't know where to go to repair it and cannot speak Japanese either.

The product you just opened doesn't work. It seems to be defective.
There is no damage to the package either, but you don't know where to ask for a repair.

A forwarded home appliance broke two years after you purchased it. You want it fixed since you really need it.

*If you request repair from overseas ->

You can't directly ask the manufacturer for repair from overseas.

Customers need to bring the item to Japan by themselves.

*When the item has an initial defect ->

Most of the time, you need to contact the manufacturer in Japanese.

There are some manufacturers that don't provide services. International calls are also expensive.

*After the warranty period is over ->

If you haven't joined the Safe Plan, you will need to pay for all repairs even if you bring it to Japan.

全てのプラン 全てのプラン 全てのプラン

Send a request in your language from the repair request form on My Page.
After you get an e-mail from us, print the form and send it with the item to the specified place.。

We provide the same service as the manufacturer for forwarded home appliances.
The repair cost is free if the item doesn't have any exception clauses.

  

Even when it has to be paid, we will let you know the amount before the repair is done.

If it is an item we have forwarded, we will repair breakages with unknown causes for free for two years after the manufacturer warranty period is over.

対象メーカーはこちら  対象商製品カテゴリはこちら

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